Table of Contents

Introduction

Programs
      Housing Support Programs

Tenant/Resident Handbook 2017

Policies & Procedures
      Rent Payment
      *Pre-Authorized Payment Plan
      Eviction Prevention Policy

      Seasonal Decorations
      Tenant Swimming Pool
      Barbeques
      Guest Policy
      Resident Complaints
   
Safety & Security Plan

Housing Matters News-Summer 2019
      - Archives

Applicant/Resident Responsibilities
      Maintenance Reporting
      Maintenace Request
      Statisfaction Survey
      Key Request


Resources
      Legal Clinics
      HRDC - Gov't of Ont
       HRDC - Job Bank
      Ontario Works - Hamilton
      Ontario Works - Gov't of Ont
      Links to Other Resources
      FOI - Access/Correction

Question and Answers
      Rent Geared To Income

 MAINTENANCE AND REPAIRS

From time-to-time, appliances, hardware, and utilities in your home may need repair. Depending on the nature of your request, it may be attended by a building attendant, maintenance staff or one of our trusted contractors.

To report a maintenance issue and request a repair, contact your Residencies Administration Representative at (905) 523-8496, or complete on request.

 

SCHEDULING

Wait times are dependent upon the time of the call, availability of staff and resources, and the nature and severity of the issue. Non-emergency repairs are scheduled during regular business hours.

 

APPOINTMENTS

Residents are asked to remain at home for the service call. If you cannot be home, you must provide us with permission to enter in your absence. To do this, contact your PMA M. CHH may also issue twenty four (24) hours written notice to enter unit to complete repairs.

 

FEEDBACK

Your Feedback is important to us.  Please complete this survey to share your experience with CHH maintenance.

 

KEYS

Lost your key? complete the on-line request form or contact Residencies Administration Representative at (905) 523-8496.

 

PETS

If you have a pet, let us know in advance. We may ask that the pet be caged or removed from the home for the duration of the service call.

 

AFTER-HOURS EMERGENCIES / HOLIDAYS

CHH employs an after-hours emergency answering service. If you have an after-hours maintenance emergency, contact the emergency answering service at (905) 523-8496.

 

EXAMPES OF MAINTENANCE EMERGENCIES ARE:

A LOSS OF HEAT OR POWER, WATER BREAK OR FLOOD, AND ELEVATOR STOPPAGE.

 Do not call the BUILDING ATTENDANT.

 If you observe a gas leak or fire, dial 911.

 

 

INTERFERENCE

Ongoing interference by a resident, guest or pet of the successful fulfillment of a service call could result in the termination of the tenancy.

 

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