From time-to-time, appliances, hardware, and utilities in your home may need repair. Depending on the nature of your request, it may be attended by a building attendant, maintenance staff or one of our trusted contractors.

To report a maintenance issue and request a repair, contact your Residencies Administration Representative at (905) 523-8496.

SCHEDULING

Wait times are dependent upon the time of the call, availability of staff and resources, and the nature and severity of the issue. Non-emergency repairs are scheduled during regular business hours.

APPOINTMENTS

Residents are asked to remain at home for the service call. If you cannot be home, you must provide us with permission to enter in your absence. To do this, contact your PMA M. CHH may also issue twenty four (24) hours written notice to enter unit to complete repairs.

PETS

If you have a pet, let us know in advance. We may ask that the pet be caged or removed from the home for the duration of the service call.

AFTER-HOURS / EMERGENCIES / HOLIDAYS

CHH employs an after-hours emergency answering service. If you have an after-hours maintenance emergency, contact the emergency answering service at (905) 523-8496.

EXAMPES OF MAINTENANCE EMERGENCIES ARE:

A LOSS OF HEAT OR POWER, WATER BREAK OR FLOOD, AND ELEVATOR STOPPAGE.

Do not call the BUILDING ATTENDANT.

If you observe a gas leak or fire, dial 911.

INTERFERENCE

Ongoing interference by a resident, guest or pet of the successful fulfillment of a service call could result in the termination of the tenancy.

CityHousing Hamilton / Resident Handbook 17