Table of Contents

Introduction

Programs
      Housing Support Programs

Tenant/Resident Handbook 2017

Policies & Procedures
      Rent Payment
      *Pre-Authorized Payment Plan
      Eviction Prevention Policy

      Seasonal Decorations
      Tenant Swimming Pool
      Barbeques
      Guest Policy
      Resident Complaints
   
Safety & Security Plan

Housing Matters News
      - Archives

Applicant/Resident Responsibilities
      Maintenance Reporting

Resources
      Legal Clinics
      HRDC - Gov't of Ont
       HRDC - Job Bank
      Ontario Works - Hamilton
      Ontaio Works - Gon't of Ont
      Links to Other Resources
      FOI - Access/Correction

Question and Answers
      Rent Geared To Income

 CityHousing Hamilton Resident Complaints Policy

1.0 POLICY STATEMENT AND PURPOSE

In accordance with the Public Sector and MPP Accountability and Transparency Act, 2014, CityHousing Hamilton (CHH) is committed to handling resident complaints related to housing, where the policy will provide residents and CHH staff with a clear understanding as to how a complaint will be addressed. The complaint policy will ensure that CHH addresses all complaints as an opportunity to deal with issues and improve its ongoing relationship with, and service to, its residents.

CHH understands that through normal course of its interactions with its residents, there will be occasions when residents are dissatisfied with the treatment that they have received, or with decisions that have been made by CHH staff. However, CHH expects that such issues are to be resolved with frontline staff, where possible, prior to submitting a formal complaint.

 

CityHousing Hamilton Resident Compliant Policy