Table of Contents


      Housing Support Programs

Tenant/Resident Handbook 2017

Policies & Procedures
      Rent Payment
      *Pre-Authorized Payment Plan
      Eviction Prevention Policy

      Seasonal Decorations
      Tenant Swimming Pool
      Guest Policy
      Resident Complaints

Housing Matters News-Summer 2019
      - Archives

Applicant/Resident Responsibilities
      Maintenance Reporting
      Maintenace Request
      Statisfaction Survey
      Key Request

      Legal Clinics
      HRDC - Gov't of Ont
       HRDC - Job Bank
      Ontario Works - Hamilton
      Ontario Works - Gov't of Ont
      Links to Other Resources
      FOI - Access/Correction

Question and Answers
      Rent Geared To Income

Housing Support Programs For CityHousing Hamilton Tenants

CityHousing Hamilton through pro-active community development initiatives works actively to enhance the quality of life of our tenants. Programs and opportunities are provided to tenants to improve their job training and life management skills which allows them to broaden their scope of economic opportunities. CityHousing Hamilton has entered into partnership agreements with a number of community service providers that support persons with disabilities. CityHousing Hamilton recognizes that tenants are better able to meet their tenancy obligations when they have support available to assist them with day-to-day living issues. The programs and services are varied and are based on each community's interest, needs and participation. Outlined below are brief summaries of our partnerships, CityHousing Hamilton lead initiatives, tenant lead initiatives and outreach provided by community agencies. Recognizing the increasingly diverse culture of many of our tenants, the programs and services are tailored to meet the unique needs of our respective housing communities.

For Singles

The main objective of the "Singles" Programs is to have supports available so that our tenants, many with mental health issues, may live as independent as possible. There are a number of specific initiatives we have implemented:


  • The Community Access Program (CAP) initially funded by Industry Canada and now supported by CityHousing Hamilton offers free public access to computers and the internet at our 181 Main Street West mall location. This program, on average, has approximately 650 visitors per month. Many of the visitors are tenants of 95 Hess Street South, 181 Jackson Street West, 200 Jackson Street and 191 Main Street West.
  • The Real Options of Support (ROOFS) Program was originally a Supporting Communities Partnership Initiative (SCPI) funded program. Two (2) staff members of the Housing Branch, Tenant Support Services, are dedicated to provide support for this program.
  • The HOMES Program, delivered through Good Shepherd Non-Profit Homes Inc., provides support to tenants both mobile and on-site at three locations. HOMES mobile support is provided for ten (10) tenants residing at either 95 Hess Street South or 191 Jackson Street West. A referral agreement allows HOMES staff to refer their clients to these units upon turnover. There is also a similar referral agreement in place for 500 MacNab Street North. At 500 MacNab Street North there are 40 HOMES clients which receive support. HOMES staff are on-site 7 days a week and have office space within the building. They also provide information and referrals to any other tenants requesting their assistance. As well, they facilitate a variety of programmed activities within the building that are open to all tenants.
  • Specific partnerships have been established with a number of mental health agencies for supported housing within our communities. Currently, this includes: the Wellington Psychiatric Outreach Program, Hamilton Program for Schizophrenia, Canadian Mental Health Association, Bridge to Discharge Program (PH&CS Mental Health Outreach Program, St. Joseph's Healthcare - Hamilton Centre for Mountain Health Services). Through these arrangements supports are provided to clients referred by these agencies.
For Seniors
  • The Gwen Lee Supportive Housing Community Program, operated by the St. Elizabeth Visiting Nurses, provides 24/7 support to seniors and people with disabilities at 191 Main Street West.
  • Main/West Seniors Centre, operated by the City of Hamilton Culture and Recreation Division, has relocated from 181 Main Street West to 181 Jackson Street West.
  • Most recently, the Senior Activation Maintenance Program (SAM) operated within the Main/Hess Seniors Centre for many years however, has relocated to 360 King Street East (First Place).
  • Catholic Family Services is offering "Sounding Boards" at 395 Mohawk Road East, 555 Queenston Road, 226 Rebecca Street and 120 Strathcona Avenue North. "Sounding Boards" are informal meetings where tenants have the opportunity to share their life experiences. It is seen as a way for trained volunteers, who are also seniors, to assist others in coping with feelings of isolation and loneliness.
  • Case Managers are also providing on-site support to high risk persons residing in the buildings and dealing with issues of self neglect and elder abuse.
  • Computer for Seniors: Catholic Family Services, Hamilton CommunityNet, CityHousing Hamilton and Hamilton Community Foundation have partnered to provide Computer Labs for seniors at three CityHousing Hamilton communities. Piloted at 120 Strathcona with great success, the partners agree to expand the program to 155 Park Street South and 30 Sanford Avenue South. The Tenants Association established and funded this program through HARRRP (goods in kind) as community partner and through New Horizon (cash) grant application/approval through Club 30.  Club 30 offers training courses and access to laptops, mini-Ipads and printers.  CityHousing provides internet access.
For Families

In partnership with the Culture and Recreation Division, CityHousing Hamilton has been able to provide children the opportunity to attend Summer Day Camps at a reduced cost.  As well, with the funding assistance from Human Resources and Skills Development Canada (HRSDC), the Culture and Recreation Division and CityHousing Hamilton offer on-site summer recreation programs.  In addition, four (4) townhouse units have been dedicated for multi-purpose Community Houses. Many community agencies and tenant groups make use of this space.

Support programs operated by community partners include:

  • STAR of Hamilton (Skills through Activity and Recreation) for children ages 5-15 operate at three (3) east end locations: Congress Crescent, Kenora and Oriole;
  • North Hamilton Community Health Centre, Community Garden. Working in partnership with the Summer Recreation Program at James Street North, the North Hamilton Community Health Centre has been teaching the children about gardening and encouraging participation at their garden at the former Bennetto School Site;
  • Hamilton East Kiwanis Boys and Girl's Club operates a Early Years Centre at 20 Congress Crescent;
  • Self Esteem Network of Hamilton provides two ten week courses "Communicate with Confidence" and "Building a Positive Self-Esteem" at 980 Upper Ottawa;
  • LARCH After-School Program - Elliot Heights Baptist Church in partnership with both the Public and Separate School Boards, CityHousing Hamilton and the LARCH Tenant Association provide an after school program that focuses on homework assistance and recreation.
  • LARCH Community Garden - tenants at 980 Upper Ottawa have maintained a successful community garden at this location since 1992. CityHousing Hamilton supports this project by supplying soil in the spring.
  • Hamilton Community Foundation, Strengthening Neighbourhoods Program - As a broader community initiative, the Hamilton Community Foundation has targeted four (4) neighbourhoods for community development. Through this initiative, several projects have been started in our neighbourhoods east of Parkdale Avenue. This includes "Martha Movers", which is a group of residents on and around the Martha Street area who are looking to improve the overall safety and sense of community. "Teen Drop" which is funded by Hamilton Community Foundation and delivered by STAR. As well, a small "Oriole Association" has also been esta